Ordering and Shipping
Q: Where are your products dispatched from, and what are the delivery times?
A: To efficiently serve our key markets, our physical inventory is managed through a dedicated operations center located at 3023 Ubi Rd 3, #05-06 UBIPLEX 1, Singapore 408663. We partner with leading international carriers including DHL, FedEx, and UPS, leveraging their priority delivery services. Our standard estimated transit time is 5 to 7 business days.
Q: How can I track the status of my order?
A: To maintain operational transparency, our system issues automated status updates. These notifications are dispatched to the email address you provide at checkout during key transit nodes, specifically: upon order dispatch, upon arrival at regional sorting facilities, and prior to final local delivery.
Q: What is the procedure if my delivery takes longer than the standard timeframe?
A: If a delivery extends beyond the standard 5 to 7 business day timeframe, we will initiate a formal inquiry with the respective carrier. Based on the factual findings of this inquiry, we will resolve the matter by issuing a full refund or arranging a replacement shipment.
Q: Are there any customs duties or import taxes for European orders?
A: Since your order is dispatched directly from our Singapore facility, our product prices do not include local customs duties, import taxes, or Value Added Tax (VAT) levied by your destination country. These charges are determined by your local customs authority and are the sole responsibility of the customer upon arrival. If a package is returned to us due to unpaid customs charges, the original shipping cost will be deducted from any potential refund.
Returns, Refunds, and Replacements
Q: What is your standard return policy?
A: We conduct our retail operations in accordance with consumer protection frameworks in the Europe. Customers possess the right to withdraw from their commercial contract within 14 days of receiving the goods (Right of Withdrawal), without providing any justification. To initiate this process, please contact our support team at unarticulated@drywipeink.com.
For ‘Right of Withdrawal’ returns, the customer is responsible for all return shipping costs to our Singapore facility.
Q: What should I do if my item arrives damaged or defective?
A: In the event that an item arrives with material defects or transit damage, please contact our support team via email within the 14-day period. We require clear photographic evidence of the stated issue. Upon verification of the submitted photographs, we will process a full refund or issue a replacement order. The physical return of the damaged or defective item is not required to process this resolution.
Payments and Financial Transactions
Q: What payment methods do you accept?
A: We accept major payment networks to facilitate your transaction. You can complete your purchase using Visa, Mastercard, and American Express. Additionally, we support modern digital payment methods, including Apple Pay, Google Pay, and other recognised electronic payment options. All transactions are processed in the designated currency displayed at checkout.
Corporate Information
Q: Who operates Drywipeink and how can I get in touch?
A: Drywipeink is a commercial brand wholly owned and operated by INKSTATION SG PRIVATE LIMITED (Company Registration Number: 201623306Z). Our registered corporate office is located at 3023 Ubi Rd 3, #05-06 UBIPLEX 1, Singapore 408663. For formal enquiries or support, please contact us via email at unarticulated@drywipeink.com or by telephone at +65 82935512.