Introduction and Corporate Entity
These Terms of Service govern your use of the website and the purchase of physical goods from our brand, Drywipeink. Drywipeink is a commercial brand wholly owned and operated by INKSTATION SG PRIVATE LIMITED (Company Registration Number: 201623306Z), a corporate entity registered at 3023 Ubi Rd 3, #05-06 UBIPLEX 1, Singapore 408663. By initiating a purchase on our website, you engage in a commercial contract with INKSTATION SG PRIVATE LIMITED.

Products and Intellectual Property
Our primary business activity involves the retail of specific office and educational supplies, namely whiteboard markers, whiteboards, and whiteboard erasers. All product imagery, textual descriptions, and media assets displayed on www.drywipeink.com are original materials produced by or expressly for INKSTATION SG PRIVATE LIMITED, or consist of properly sourced public domain assets. We retain full proprietary rights over our original content.

Logistics, Delivery, and Transit Times
Our warehouse address: 3023 Ubi Rd 3, #05-06 UBIPLEX 1, Singapore 408663
We collaborate with recognised international carriers, including DHL, FedEx, and UPS, utilising their priority dispatch services. The standard estimated transit duration for our shipments is 5 to 7 business days.

To maintain operational transparency, our system issues automated status updates. These notifications are dispatched to the email address you provide at checkout during key transit nodes, specifically: upon order dispatch, upon arrival at regional sorting facilities, and prior to final local delivery.

If a delivery extends beyond the standard transit timeframe, we will initiate a formal inquiry with the respective carrier. Based on the factual findings of this inquiry, we will resolve the matter by issuing a full refund or arranging a replacement shipment.

Risk of Loss and Title Transfer
In strict compliance with applicable regional legislations, including the EU Consumer Rights Directive, the risk of loss or damage to the goods does not pass to you upon our handover to the carrier. The risk of loss or damage to the items passes to you only when you, or a designated third party indicated by you (other than the carrier), acquire physical possession of the goods.

Right of Withdrawal, Returns, and Refunds
We conduct our retail operations in accordance with consumer protection frameworks in the European Union.

Right of Withdrawal: Customers located in applicable jurisdictions possess the right to withdraw from this commercial contract within 14 days of receiving the goods, without providing any justification.

Defective or Damaged Goods: In the event that an item arrives with material defects or transit damage, customers must contact our support team via email (unarticulated@drywipeink.com) within the 14-day period. Customers are required to provide clear photographic evidence of the issue. Upon verification of the submitted photographic evidence, we will process a full refund or issue a replacement order. The physical return of the damaged or defective item is not required to process this resolution.

Financial Transactions
All purchases are processed in accordance with standard commercial protocols. Prices are displayed and billed in the designated currency at checkout. We maintain strict adherence to regional taxation and pricing transparency regulations.

Governing Law
These Terms of Service are governed by and construed in accordance with the corporate laws of Singapore. This governing law clause does not deprive consumers in the European Union of the protection afforded to them by the mandatory statutory consumer rights in their country of residence.

Corporate Contact Information
For formal enquiries regarding these Terms of Service or your order, please contact our operational team:
Email: unarticulated@drywipeink.com
Telephone: +65 82935512
Corporate Address: 3023 Ubi Rd 3, #05-06 UBIPLEX 1, Singapore 408663