- Operational Overview and Dispatch Locations
This shipping policy applies to the processing and delivery of orders for physical office and educational supplies (specifically whiteboard markers, whiteboards, and whiteboard erasers) purchased through the Drywipeink brand.
Our shipping location is: 3023 Ubi Rd 3, #05-06 UBIPLEX 1, Singapore 408663
- Order Processing Timeframes
Upon the successful confirmation of your order, our internal operations team initiates the fulfilment procedure. All orders require a standard processing period of 1 to 3 business days. During this timeframe, your items are physically retrieved, subjected to standard visual verification, and packaged for handover to our international logistics carriers. - Shipping Methods and Transit Times
We collaborate with recognised international carriers, specifically DHL, FedEx, and UPS, utilising their priority dispatch services.
Following the completion of the 1 to 3 day processing period, the standard estimated transit duration for deliveries to the Europe is 5 to 7 business days.
- Transit Transparency and Automated Tracking
We maintain a high standard of operational transparency throughout the fulfilment process. Upon the successful processing of an order, our system issues automated status updates. These structured notifications are dispatched to the email address you provide at checkout during key transit nodes, specifically:
Upon official order dispatch and handover to the carrier.
Upon arrival at regional logistics or sorting facilities within the destination region.
Prior to the final local delivery to your designated address.
- Exceptions, Delays, and Resolutions
While we utilise priority services to meet our standard estimated timeframes, international logistics are subject to operational variables. If a delivery extends beyond the standard transit timeframe ( 5-7 business day transit period), we will initiate a formal inquiry with the respective carrier (DHL, FedEx, or UPS).
Based on the factual findings of this official inquiry, we will resolve the matter by either issuing a full refund for the order or arranging an immediate replacement shipment, in accordance with the factual circumstances of the situation.
- Customs, Duties, and Import Taxes
As our logistics network spans multiple international jurisdictions, shipments to the Europe may be subject to regional customs assessments, import duties, and Value Added Tax (VAT). Please note that our product prices and shipping fees do not include these local taxes. All customs duties, taxes, and handling fees are the sole responsibility of the customer upon arrival. We structure our shipping documentation to comply fully with international trade legislations to facilitate clearance, but we cannot control or predict local customs charges. - Corporate Contact Information
For any formal enquiries regarding the transit status of your order or our shipping procedures, please contact our logistics support team:
Corporate Entity: INKSTATION SG PRIVATE LIMITED (Registration Number: 201623306Z)
Email Address: unarticulated@drywipeink.com
Telephone: +65 82935512
Official Dispatch Address: 3023 Ubi Rd 3, #05-06 UBIPLEX 1, Singapore 408663